Return Policy

Thank you for choosing our products. We are committed to providing you with high-quality goods and an excellent shopping experience. To ensure your rights are protected, we have established the following return policy:

1. Return Policy Overview

– All products can be returned or exchanged within 7 days from the date of receipt (based on the delivery date), provided the product is unopened.
– Products that have been opened cannot be returned or exchanged.
– Returns must be requested within 7 days. Any returns requested after this period will not be accepted.
– Returned items must be in their original packaging, with tags and accessories intact, and the product should not show signs of use.

2. Returns for Non-Quality Issues

– If you return the product due to reasons other than quality issues, a 30% return processing fee will be charged.
– This fee covers inspection, processing, and re-listing costs of the returned item.

3. Returns for Quality Issues

– If you receive a product with quality issues (e.g., damage or defects), you can request a return or exchange within 7 days from the receipt date.
– For quality issues, you will receive a full refund or a replacement without any processing fees.

4. Return Process

– Please submit a return request to our customer service team, providing the order number, reason for return, and product photos (if applicable, for defective items).
– Once your request is approved, we will provide you with the return address and detailed return instructions.
– You are responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the item is returned safely.
– Upon receiving the returned product, we will process your refund or exchange within 7 business days.

5. Refund Processing

– Refunds will be processed to the original payment method. If paid by credit card, refunds will be credited back to your account within 7 business days.
– Refund amounts will not include the return processing fee (if applicable), and will only reflect the cost of the product.

6. Return Conditions

– Products must be unopened, unused, and in their original packaging, with all tags and accessories intact.
– You are responsible for any damage or loss that occurs during the return shipment.
– We strongly recommend using a trackable shipping service for your return.